Shipping Timeline

All orders will be processed and shipped within 24-48 business hours of order receipt.

Please be advised that selecting USPS Priority Mail 2-Day is not the same as selecting expedited shipping options such as UPS 2^nd Day Air or Standard Overnight services.  USPS Priority Mail 2-Day is not a guaranteed shipping service that will guarantee your order to arrive at your designated destination within 2-days of placing your order.  If your order is event driven we recommend selecting a guaranteed shipping couriers service such as FedEx Standard Overnight or UPS 2^nd Day Air in order to make sure your order arrives in time.

Return/Exchange Mailing Address:

Stanley Black & Decker
C/O SureShip
9001 Hampton Overlook
Capitol Heights, MD 20743

Returns

We want you to be happy with your purchase. You may return or exchange merchandise for a full refund, less shipping charges (unless merchandise is defective), within 30 days of purchase. Please return your item(s) to: Stanley Black & Decker C/O SureShip 9001 Hampton Overlook, Capitol Heights, MD 20743. Please download the Return & Exchange form below, fill it out and include it with your return.

Exchanges

To exchange an item, please return the item that you would like to exchange and include a check for $5.99 made out to SureShip to cover the cost of the reshipment and handling of the item(s). Please download the Return & Exchange form at the bottom of this page, fill it out and include it with your exchange. Subsequently, we will reship your Exchange Order.

Customer Service

Stanley Black & Decker Customer Service representatives can be reached by using the following options:

Hours of Operation:

Monday – Friday, 8:30 a.m. – 8:00 p.m. EST. This excludes Holidays.

Toll Free: 251-333-5031
Fax: 301-686-8282

Special Orders

If you cannot find an item on the store, or have a custom order, please contact us.