Customer Service

Customer Service

Stanley Black & Decker Customer Service representatives can be reached by using the following options:

Hours of Operation:

Monday – Friday, 8:30 a.m. – 8:00 p.m. EST. This excludes Holidays.

Toll Free: 251-333-5031

Special Orders

If you cannot find an item on the store, or have a custom order, please contact us.

Contact Us

Placing an Order

Shopping at the Stanley Black & Decker Store is quick and easy. Orders can be placed by selecting the item(s) you like, adding your quantity into the “QTY” box, and clicking the “Add to Cart” button. You are able to review items, unit price, quantity, extended pricing, continue shopping, update the shopping cart, and/or proceed to checkout.

Method of Payment

The Stanley Black & Decker Store will accept the following methods of payment:

  1. Corporate Orders – Charged to your Stanley Black and Decker Cost Center (via Ariba)
  2. Personal Orders – Personal Credit Cards (not Stanley Black & Decker Corporate Card)

Personal checks and/or cash are not accepted payment methods.

If your credit card is unable to be processed at checkout, please check to ensure you entered the correct card number and expiration date, and that the billing name and address match exactly what is on your credit card statement. Please contact your credit card company with any further questions.


Shipping Timeline

All orders will be processed and shipped within 24-48 business hours of order receipt.

Please be advised that selecting USPS Priority Mail 2-Day is not the same as selecting expedited shipping options such as UPS 2nd Day Air or Standard Overnight services.  USPS Priority Mail 2-Day is not a guaranteed shipping service that will guarantee your order to arrive at your designated destination within 2-days of placing your order.  If your order is event driven we recommend selecting a guaranteed shipping couriers service such as FedEx Standard Overnight or UPS 2nd Day Air in order to make sure your order arrives in time.


Returns & Exchanges

Return/Exchange Mailing Address:

Stanley Black & Decker
C/O SureShip
9001 Hampton Overlook
Capitol Heights, MD 20743

Returns

We want you to be happy with your purchase. You may return or exchange merchandise for a full refund, less shipping charges (unless merchandise is defective), within 30 days of purchase. Please return your item(s) to: Stanley Black & Decker C/O SureShip 9001 Hampton Overlook, Capitol Heights, MD 20743. Please download the Return & Exchange form below, fill it out and include it with your return.

Exchanges

To exchange an item, please return the item that you would like to exchange and include a check for $5.99 made out to SureShip to cover the cost of the reshipment and handling of the item(s). Please download the Return & Exchange form at the bottom of this page, fill it out and include it with your exchange. Subsequently, we will reship your Exchange Order.

California Proposition 65


Stanley Black & Decker Return & Exchange Form

Official Online Store of Stanley Black & Decker

Contact Info

Stanley Black & Decker

9001 Hampton Overlook
SureShip Inc. C/O Stanley Black & Decker
Capitol Heights, MD - 20743

251-333-5031
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